Cape Town

Customer Service Centre Manager

(Closing: 11 July 2024)

Customer Service Centre Manager

Applications for the following position are invited from suitably qualified interested parties.  However, permanent team members will be considered in the first instance.

The employment decision shall be informed by the Employment Equity Plan of the company.  It is the company’s intention to promote equity (race, gender & disability) through the filling of this post with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan.

 

DUTIES:

• Management and responsibility for the Service Centre.
• Report to the Operations Manager in all aspects of management of the Service Centre.
• Financial - assist with the control of turnover, expenses, profitability, budgets etc. in order to meet or improve the regional business plan.
• Sales & Marketing - assist with forecasting, machine sales, budgets, maintaining & improving market share.
• Customer After Sales Service - assist with customer liaison, handling of queries, problem solving, business measurement and development.
• General - generally assist & work closely with the Operations Manager, general management & development of team members.
• Manage the OSH Act requirements of the Service Centre.

 

REQUIREMENTS:

• Minimum of University entrance Matric - preference will be given to University graduates with management and/or marketing diplomas.
• Applicants with a minimum of 5 years sales and/or management experience in the Earthmoving or related industry will have an added advantage.
• Strong verbal, written communication and negotiation skills essential.
• Good management, planning & people skills necessary.
• Technical knowledge & experience in the Bell range of equipment would be an advantage.
• Must be self motivated and resourseful.

 

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.

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